Returns, Refunds, and Complaints Policy for Florist Berrylands
Our Commitment to Fresh Flowers in Berrylands
As a trusted local Berrylands florist, Florist Berrylands is dedicated to ensuring that every customer receives only the freshest, most beautiful flowers. We are proud to serve homes and businesses throughout the Berrylands area, carrying a strong reputation for quality, service, and reliability. Our Fresh Flowers Guarantee means you can shop with confidence, knowing that your satisfaction is our top priority.
Freshness Window & Guarantee
At Florist Berrylands, we guarantee that your flowers will arrive fresh and vibrant. Unless otherwise specified, our arrangements are designed to look their best for a minimum of five days from the date of delivery, provided water and flower food are replenished as directed. If your flowers appear wilted or faded within this freshness window, please follow our complaints process below; your satisfaction is important to us.
Damaged-on-Arrival Policy
We carefully check and hand-deliver every floral arrangement to ensure it reaches you in pristine condition. In the rare event that your flowers, plant, or gift arrives damaged or not as described, please notify us immediately upon receipt. For a swift resolution, we recommend providing a photo of the item and details of the issue. Our team will review your case as a priority and respond promptly.
Refund and Replacement Options
Your happiness is our central concern. If your delivery is unsatisfactory due to transit damage or issues with freshness within the five-day window, Florist Berrylands offers you the following options:
- Replacement: We can arrange for a fresh bouquet or replacement item to be delivered at the next available opportunity, at no extra cost to you.
- Refund: If a replacement is not suitable, we will process a refund to your original payment method. The type and amount of refund will be confirmed upon review of your case.
All refund or replacement requests should be made as soon as possible after delivery — ideally within 24 hours — to help us address your concern efficiently and ensure the continued quality of our service to our Berrylands community.
Complaints Procedure
If you feel your order or experience with Florist Berrylands did not meet expectations, we want to hear from you. Please contact us with your order details, a description of your complaint, and any relevant photos or evidence. Our customer care team will acknowledge receipt of your complaint as quickly as possible and begin investigating the matter. We aim to resolve all complaints in a fair, timely, and friendly manner. Feedback is essential to maintaining our high standards as a local Berrylands florist.
Serving Berrylands Homes and Businesses
Florist Berrylands has long been a preferred choice for fresh, stunning flowers among the households and businesses throughout our local community. Each arrangement is crafted with care — your trust is valued, and your feedback helps us to serve you even better. Thank you for choosing us as your neighbourhood florist in Berrylands.
