Welcome to Florist Berrylands. These Terms & Conditions ("Terms") govern your use of our online flower delivery services. They apply to all transactions made through our e-commerce platform by customers located in Berrylands and its surrounding areas. By placing an order through our website, you signify your acceptance of these Terms. Please read them carefully before making a purchase.
Florist Berrylands offers online flower delivery services across Berrylands and the surrounding neighbourhoods. Our range includes fresh flowers, bespoke bouquets, arrangements for various occasions, and add-on gifts. All products are sold subject to availability and are intended for personal or gift use only, unless agreed otherwise in writing.
To purchase flowers or related products through our website, please follow the steps outlined below:
All orders are subject to our acceptance. We reserve the right to refuse or cancel an order at our discretion—such as for suspected fraud, errors in product description or pricing, or delivery limitations to certain areas.
While we make every effort to maintain accurate product listings and stock levels, fresh flower availability may vary due to seasonal fluctuations and supply factors. If a specific variety or product is unavailable at the time of processing your order, we reserve the right to substitute items with similar blooms, of equal or greater value and aesthetic, ensuring that the overall appearance and theme are maintained. In instances where a significant substitution is necessary, we will make reasonable attempts to contact you for approval prior to dispatch.
Florist Berrylands provides flower delivery services throughout Berrylands and nearby areas, subject to coverage. During order placement, you will select a delivery date and specify the recipient and address. We strive to deliver on the requested date, but cannot guarantee delivery at a specific hour unless expressly agreed. In adverse weather conditions, busy periods, or circumstances beyond our reasonable control, delivery times may be affected. We will notify you of any significant delays. Should the recipient not be present at the specified address upon delivery, our courier will attempt to leave the delivery in a secure location or with a neighbour, and a delivery note may be left to inform the recipient.
All prices listed on our website are in Pounds Sterling and inclusive of any applicable VAT, unless stated otherwise. Delivery charges, where applicable, will be clearly detailed during the checkout process. Our website accepts payment through secure online methods, including recognised credit and debit cards. Payment is required in full prior to order processing and delivery.
Upon successful payment, an order confirmation will be issued, and a receipt will be made available to you. You are responsible for ensuring that all payment details provided are accurate and that you have authority to use the chosen payment method.
You may cancel or amend your order by contacting us, subject to the following conditions:
To request a cancellation or amendment, you must clearly identify your order and instruct us of the changes required. Refunds, where applicable, will be processed using the original payment method. We reserve the right to deduct reasonable administrative costs or unrecoverable expenses in the event of late notice or custom orders.
Due to the perishable nature of fresh flowers and plants, returns are accepted only if the products are defective, damaged upon arrival, or do not meet the description. If you have concerns regarding quality or accuracy, please contact us within 24 hours of receipt, providing a clear description and photographic evidence where possible. We may arrange a replacement or refund at our discretion. We cannot accept returns or process refunds for change of mind once the order has been prepared and delivered, or for issues arising from incorrect recipient details provided by the customer.
When placing an order with Florist Berrylands, you must:
We are not responsible for failed deliveries or issues resulting from incorrect information supplied during the order process.
Our maximum liability for any claim arising in connection with an order, whether in contract, tort (including negligence), or otherwise, shall not exceed the value of the order in question. We accept no liability for indirect, incidental, or consequential losses, loss of profit, loss of business, or loss of goodwill arising from your purchase through our online service.
Nothing in these Terms will exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that may not be excluded under UK law.
Florist Berrylands will not be liable for failure to perform any of its obligations under these Terms in the event such failure is caused by events outside reasonable control ("Force Majeure"), including but not limited to war, riot, civil commotion, epidemic, fire, flood, or adverse weather conditions.
All content included on our website, such as images, designs, text, and graphics, remain the property of Florist Berrylands or our licensors. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of our website or its content for commercial purposes without express written consent.
We handle your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information. By ordering online, you consent to the processing of your personal data in accordance with applicable UK data protection legislation. We may use your details to process your order, provide updates, and contact you regarding your purchase. We will not share your information with third parties except as required for order fulfilment or as required by law. Please review our Privacy Policy for further information.
Florist Berrylands reserves the right to modify these Terms at any time. Changes will become effective immediately upon posting to our website. It is your responsibility to review these Terms regularly to ensure ongoing compliance. Continued use of our services indicates acceptance of the updated Terms.
These Terms and your use of the Florist Berrylands online service are governed by and construed in accordance with the laws of England and Wales. By placing an order, you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes arising out of your purchase or these Terms.
If you have any questions, concerns, or complaints relating to your order, these Terms, or our online flower delivery service in Berrylands and surrounding areas, please contact us via our website contact form. We aim to address all queries promptly and resolve customer service matters amicably wherever possible.
These Terms & Conditions apply to all online flower delivery orders placed by customers in Berrylands and the neighbouring communities who use the services of Florist Berrylands. Please ensure you are familiar with these Terms prior to placing your order. Your continued use of our website and services signifies acceptance of these Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 St Mark's Hill, Surbiton, KT6 4LQ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Berrylands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Berrylands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
